Flipkart — Product is out of delivery for 3 days and hasn't reached yet !!

Address:

Chennai, Tamil Nadu

My order ID is OD[protected]. I got a message from Flipkart on 21st October around 1pm that the MotoX I ordered will dispatched before 7pm that day. When I returned from office and checked, it wasn't dispatched as mentioned. When I called Mohaneshwaran, the one mentioned in the message I got irresponsible answers twice saying that delivery guy has messed up the address with another area and the other time someone else answered that the one suppose to deliver had fallen ill. When I checked with customer care the reason mentioned there by delivery person was no one was there to receive the package in my place. How could this happen! It was his fault and gave a faulty reason to the company as well. The one who took the complaint said I will receive the package on 23rd Oct before 9pm or 24th morn 10:30am at most. If I'm not getting my mobile on 24th morning, I'm planning to cancel my order and never gonna place with Flipkart again ever! I have shopped in other sites but this has never happened. Getting a message, expecting a product and then not receiving at all. Better don't send a message. Worst part I had to follow up each and every time to just hear that I will get the product the next day for past three days. I'm done shopping with this site. Even customer care people are irresponsible and not giving answers properly. Worst service you ppl have.