Flipkart — product mismatch - not received expected product

Address:

Accenture Pvt Ltd, Prestige technopolis, 81 Dr. M.H. Marigowda road Audogodi, 560029

I have received men's wrist watch on 10 july 2019, scuderia ferrari worth 13950/- model number. But ordered product worth 35960/- of scuderia ferrari model number. (Please compare and find out this in the attachment provided) as per my knowledge there is some changes in the model number i received. Please find the attachment for billing details and product screenshot. Hence i raised return request for this product on flipkart. I received message stating the issue will be resolved by 22 july 2019. But unfortunately flipkart rejected the return of product by stating that product is not matching the product what i got is not the one i have ordered. For the same i have proofs with me and will be attached in the e-mail. Once this has happened i have approached flipkart couple of times they gave assurance of resolving issue 22nd july 2019. Now all of a sudden they blocked my account stating an invalid reason and now i am not able to call or contact flipkart customer care. So writing this mail regarding the issue. I request you to compare the bills and box images attached and the difference between them. Its my sincere request is that i am facing huge problem with this issue.in this case neither flipkart nor seller is accepting their fault and figure out the exact issue. I have sent same e-mail with the same proofs since then i have not heard any word from them. Please do the needful and help me to return this product and refund the money to my account. Attachment: 1. Bill invoice with highlighted product number. 2. Watch box with different product number highlighted