Flipkart — Product misroute

I ordered a laptop with order id: OD[protected] on 06/10/2021. It has to be deliver on 09/10/2021, But the product not delivered yet (25/10/21). It's been 16 days from the commitment date. Not even single message I received regarding status till now. Customer cares were gave 6 false commitments till now. Now they are saying product is misrouted u have to wait until the product is delivered. 54k payment is done through credit card. It's a bad experience from the reputed e commerce company.