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[Resolved]  Flipkart — Product missing & refund payment

Sir,
I ordered Titan watch on Flipkart on 16th July 2022 (Order ID: OD[protected] worth Rs 2558 I got the package on 18th July 2022 which was packing only with cello tape and no other type of seal or packing in polythene Wasn't
1. When I opened the package, the Titan Watch was not there and in the box only the bill and page of the watch manual and a small piece of stone were found.
2. When the return request was submitted by me, it was rejected by flip kart 4 times and I complained to the customer care, then in the 5th time the return request of the product was filed and in order from me on email [Incident: IN[protected]] The image/photo of the item found was sought on July 25 and my identity card was asked, which I sent and talked about the solution in 24-48 hours but no reply.
3. Flip kart not resolved even after calling me multiple times and asking for reply from 27th July and 28th July email giving 24 hours and 48 hours waiting time I also called 20-30 times but no proper solution kept giving only 48 hours, sometimes 26th July, sometimes till 29th July, but neither money was refunded nor product and without any information and solution my flipkart account was blocked on 28th July.
4. Image of the product and pdf of screenshot of bill, call history and email is attached
5. I have been very harassed since 15 days and neither did I get the product nor the money was refunded.
6. So sir, you are requested to give me a proper solution and the money should be returned and the mentally tortured should also be paid.
+14 photos
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Aug 3, 2022
Complaint marked as Resolved 
My payment refund
Flipkart customer support has been notified about the posted complaint.
Aug 04, 2022
Updated by [email protected]
Pls refund my payment
Aug 05, 2022
Updated by [email protected]
On behalf of consumer complaint I have been called from this number [protected] but have not received any satisfactory answer, only asked the name and order value and the call got disconnected, I tried to contact again on the same number then the call is not working
Aug 10, 2022
Updated by [email protected]
Pls refund my payment Flipkart cheating with me
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Same case with me just the product is different !

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