Flipkart — Product not delivered after multiple follow-ups

Respected Sir/Madam,

I am writing to bring to your attention the delivery issue of a product I purchased during your "Big Billion Day Sale" on 8th October 2023. The product in question is the "BenQ TK700 (3200 lm / 1 Speaker / Remote Controller) 4K UHD HDR, Excellent Colors 96% REC 709, Up to 200 inches Screen Size, Sports Mode, eARC, 16ms Low Input Lag, 2D Keystone, 3D, Inbox Amazon 4K Fire Stick Home Cinema Projector (White)." The order ID for this purchase is OD[protected].

I placed my order on 8th October 2023 with the assurance of a delivery date provided as 15th October 2023. However, as the 15th October approached, I received a notification that the shipment had been delayed and the new estimated delivery date was pushed to 18th October 2023. I found this delay quite inconvenient, but I understood that such delays might occur. To resolve the issue and seek clarification on the delay, I tried to contact Flipkart's customer care support four times on the following dates: 15th October, 17th October, 18th October, and 19th October. Regrettably, I received no confirmation or update regarding the status of my delivery, which left me extremely dissatisfied with the customer service provided by Flipkart. In an attempt to bring this matter to your attention, I also reached out to Flipkart through your official Twitter account on 17th October 2023. However, despite my best efforts and repeated attempts to communicate my concerns, I have not received any substantial response or information regarding the whereabouts of my order. The only response I received was an assurance that they are "looking into the issue, " which does not provide me with any concrete information or a resolution to the problem.

I find this situation to be highly inconvenient, frustrating, and unprofessional, as I have been eagerly awaiting the delivery of the product, which I purchased with the expectation of receiving it on the initially promised delivery date. The delay in delivery has caused me considerable inconvenience and disappointment. In light of the above, I kindly request the intervention to investigate this matter and ensure that I receive the product I paid for within a reasonable timeframe

Best Regards,

Riyaz Ali