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Flipkart — Product not delivered and no update from flipkart

I have ordered Laptop Backpack from flipkart online store on 25th Dec 2021 and the delivery date is 31st Dec 2021. But the product is not delivered on time and there is no update on the site also.

I connected to helpdesk and got the delivery agent and connected him, he said I don't have your order,

Now they simply updated the expected delivery date to Jan 2nd
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Jan 03, 2022
Updated by Suyambu Lingam Sorry, added one wrong image

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