Flipkart — Product not delivered and refund not processed for my exchange air cooler

The company didn't deliver the product but took my product for exchange saying that we will deliver the product but they didn't deliver the product. They said that we don't have the product available now so we will provide you refund for your exchange product and as a compensation you will be given a 10% gift voucher of your order. Their senior agent Sourabh wrote everything in an incident IN[protected] and assured me that they will provide refund & gift voucher within 1 day.

They didn't credit any of them and its been 5 days I have been contacting them and they say we will look into it. They are mentally draining people and say the same thing everytime.

Please help here.