[Resolved] Flipkart — product not delivering as promised and after several complaints no response

GopuMyd

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

I have ordered the Flipkart SmartBuy Trimmer for men on 7th OCT in sales. They promised to deliver on 12th, but never delivered. While doling followup from my side they are keep giving dates and missing. They gave 17, 18, 19, 21st (today), bit nothing happened. I paid amount and I am behind them for my product, what the worst situation as a buyer. Customer care service is more worst, the IVR asks to chose the options, but after choosing the options, still it will asks you select options 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️. Intensionally they are blocking the complained users.

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Nov 27, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Hi,

Order id - OD[protected]

We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you.

We are sorry to let you know that your order for the product Flipkart SmartBuy AT4880A Runtime: 120 Min Trimmer for Men has been cancelled by Logistic due to unforeseen reasons. We request you to place a fresh order.

However, the seller has completed the refund on 25 Oct 2019 and it should be reflecting in credit card by 04 Nov 2019.

Your kind understanding is appreciated.