Flipkart — Product not received and refund not received

Canon pixma printer ordered on 12th Sept 2022 with order ID; OD[protected]. Flipkart telling that we are not able to deliver the product because of logistic issues. When tried to cancel the product, one message coming from flipkart saying the we cant cancel the order because product already dispached. So, product not received, not able to cancel the product and refund also not processed.