[Resolved]  Flipkart — product paid for but no product received nor refund processed

Address:	Mumbai City, Maharashtra
Website:	www.flipkart.com

Hi team,
Date - 22nd sep'17
Description - i was making a purchase for a fridge on the flipkart website using my bajaj finance card. The details was entered and i clicked on proceed for the transaction to be processed but the page hung and i got a confirmation from bajaj that the charge was approved. They even send me a bill for the same but flipkart states that they didn't receive any payments. I have written several emails over the last 10 days and made several calls as well however they have had the least of the concerns about the same and are not willing to even look into it. When i did contact bajaj finance they informed that they can not do anything about it since they have processed the payment from their end and that flipkart have to cancel it for the refund to be processed. Flipkart have had the worst customer service to top this as they have not been anywhere near being helpful and at the same time they have always ensured that i am on the call with them every alternate day for an hour without a resolution.
Let me know incase there is any additional details needed.

Regards,
Vinay nair