Flipkart — Product picked up buy refund not given

This is in regards to my order I'd OD[protected] which is a matress and I have received the product on 18th July but it was damaged so I arranged a return which was scheduled on 19th July. The pick up was done on 19th July itself but it was not updated on the App. And did not got refund. I have raised complaint on customer care and they clearly don't have any answer. They just simply give the dates. Now they updated my complaint as resolved but I have not received any money or resolution. I have attached the pic and name of pick up guy.