[Resolved] Flipkart — product received not working and return requested not yet return pickup done

Vigneshs27

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600030
Website:	Flipkart.com

I had ordered mi air purifier product from flipkart on 9th oct 2019. Product delivered on 13 oct 2019. When i check the product it wont work properly. So i cancel the delivery of the product and claims the flipkart my order got delivered but still it shows in transit and i cant able to return the product.

Flipkart accepts and says they have some technical issues and working on that. Still the product shows in transit status.

My amount got locked due to their issue

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Jan 28, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by Vigneshs27 Received a call from this customer care number [protected]. But resolution is not proper

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Oct 20, 2019

Updated by Vigneshs27 When it already too late for ur resposne

Oct 25, 2019

Updated by Vigneshs27 Still the product return not yet picked up.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi,

We are sorry for the trouble caused. We're writing to you about your Mi AC-M4-AA Portable Room Air Purifier with order ID OD[protected].
We’d like to let you know that the seller has confirmed that the refund Of Rs.7045/- has been completed on 31 Oct 2019 and should be reflecting on your credit card by 08 Nov 2019.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.
If they are unable to help, you may raise a dispute with the bank's grievance cell.