Flipkart — Product stuck at processing and not delivered since two months

This is really the worst Flipkart exprience.
I had ordered Brother Printer worth Rs 9, 949 on 22/02/2023 and paid with credit card, but still not delivered. Everytime I call them, they say "We have raised the issue to higher department". I already got the credit card bill and paid for a product that I have never received. I told them, if you cant deliver, then cancel it and refund my money, They say, they are not able to cancel the order. Who is running the company then? The product is not even dispacted, so why cant they cancel it?
Everytime they give a same B**S reply that we will resolve you issue within 3 days but nothing happens.
Have some responsibility and empathy of what 10K Rs means to a common man.