Flipkart — Product was missing from the package replaced with Tynor weight band

Surendran Narayanan

Mar 27, 2023

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Flipkart shopping

I recently ordered PS4 console 1tb from flipkart. I have delivered with the empty console box with the weight lift band - Tynor . I have raised the concern with flipkart team, they have initiated 12days investigation on the missing item incident. Requested initially received item images of entire package with all its contents and identify proof with my express consent for third party verification.after 5days they requested for my consent for lodging POLICE FIR since the package was shipped and delivered at intact condition. They forced me that failure of submission will lead to return and refund cancellation.
I request to look in to the issue and give proper resolution ASAP, as the package delivered was tampered and the same was retapped with transparent tape overlay above that the shipping sticker was pasted and made it to look like the package was intact. Refer the images attached.

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Flipkart customer support has been notified about the posted complaint.

Mar 29, 2023

Updated by Surendran Narayanan My return got rejected due to failure in submission of consent form.
Its very much disappointing, flipkart investigation team and support team does not look in to the images properly. They are saying the pack was intact during delivery so they cannot process the return and refund request. But pack was tampered and retapped with the transparent tape above the flipkart tampered tape.