[Resolved] Flipkart — providing wrong product (water purifier)

Debrupit

Address:

tarulia 1st lane, 700102

I have bought one kent ace plus 8 l ro + uv + uf + tds water purifier (White) from flipkart. They delivard on time and help with the installation. Upto this things went well.
After instllation technisian confirms me that there is no uv filter there and what ever information is givien in website is wrong. After that i lounched a complaint in the their site. But i havn't got any update. So, i connect with then through twiter. There also i am getting any help. They called me once but the persion who called don't what the issue. After listing everything she told me that she can only raise retun request. I told her that what about the drills and other chnages i have made in my kitchen. She said this is your problem sir, she can't do anything with it.
Thats all commonication i had on this. Can anyone help me to get me out of this fraud. I have attached the twitter url below.
https://twitter.com/flipkartsupport/status/[protected]?s=03
Order id : od[protected]

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Jan 31, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 24, 2019

Updated by Debrupit 1update.
Someone from Flipkart called me from [protected] on 5:52PM
1st he ask me the issue again then said someone previously called you. I said yes, then that guyt said how many times you want us to call you. I said but the problem is not resolved. That guy is too much rough. When I start souhting and said call later he said his sift end @6 and can not call me. I said that is not my problem. lastly he said he will not call me again, his associate will call me if possible.

So Flipkart, you send me wrong product and now soughting on me?

Verified Support

Oct 25, 2019

Flipkart Customer Care's response We will revert on it.

Oct 25, 2019

Updated by Debrupit Yes they have revert to me. They have no information why they have called me. When I ask some question they drop the call. After that there is no call from them. PFA the link of our discussion. Please listen.

https://drive.google.com/file/d/15_f-72as11b1iEy8j8E7dmWw0ndjqyv8/view?usp=drivesdk

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Hi,

We are sorry for the trouble caused. We're writing to you about your Kent Ace Plus 8 L RO + UV + UF + TDS Water Purifier with order ID OD[protected].
We’d like to let you know that the seller has confirmed that the refund Of Rs.9100/- has been completed on 11 Nov 2019 and should be reflecting on your account by 21 Nov 2019.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.
If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Comments

shahin_bharti

from Mohali, Punjab

I have ordered a phone on 2nd Oct but till date my product is not Deleviered & there is no updation/track my order..Customer support did not help me.They dont have any answer regarding my order(where it is).plz help me what can i do..