[Resolved]  Flipkart — re: others:others others [incident: in[protected]]

Address:	Chennai, Tamil Nadu, 600032
Website:	Filpkart.com

Re: others:others_other [incident: in[protected]]
Melvin john
Customer support ([protected]@flipkart.com)
Hello,

This issue is about - unable to login to my account with 9* & email id l_*@*.com
Even if i reset password, and put otp which i received. It's says unable to login or update password.

I don't understand where does this order# came in between. And moreover it is not reselling at all. I have purchased it for my friend who does not have a flipkart account. If you want i can share his contact details for inquiry. Dont put false acquisition on customers like this. This is not fare at all. I am going to escalate this in public forums and to the consumer court for sure. This is going to teach you a good lesson.

I don't understand why are you deviating from the issue and providing irrelevant resolution. Please call me and explain me what you understood about the issue that i am facing. Explain me clearly what actions have you taken?

Who would be responsible for my flipkart first subscription? Kindly refund me my money if you cant resolve my login issue. Its been 2 months already.

Regards,
Melvin
9*

_
From: customer support
Sent: monday, october 30, 2017 4:49 pm
To: melvin john
Subject: others:others_other [incident: in[protected]]


Hello,

We'd like to let you know that your recent request has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use.

This would mean that any new order you attempt to place will also get cancelled. We are concerned and would like to understand the issues you are facing. Please reply to this email and we'll get back to you with an update.

Regards,
Murali t
Flipkart customer support
Flipkart customer support[protected]:18:58)
Hi melvin,

Order id : od[protected]
Product : redmi 4a (Dark grey, 32 gb)

Thank you for writing in.

We understand your concern about the above order.

Please be assured that we'll look into this and get back to you with an update by october 30, 2017.

We would like to thank you for your continued trust and support.

Regards,
Gautam narwat
Flipkart customer support
Your query[protected]:55:40)
I am unable to login to my account with 9* & email id
L_*@*.com
Even if i reset password, and put otp which i received. It's says unable to
Login or update password.

I have been contacting support for past 2 months to resolve this issue. But
The incidents which i raised are been closed without my consent. I dont
Know what to do next. What is the next escalation point?
Flipkart customer support[protected]:26:11)
Hi melvin,

Thank you for writing in

We understand your concern and we are sorry for the trouble you had to go through

Since you have not mentioned order id of product for which you are concerned about

We request you to come back within 72 hours with order details, so we can assist you properly.

Hope to hear from you soon

Regards,
Saurabh gaule
Flipkart customer support
Auto-response[protected]:20:04)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:19:59)
What's the status of my previous incidents?