Flipkart — realme 5 (crystal blue, 32 gb)/manufacturing defect

sidnyk

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411036

Order id - od[protected]

Hello sir
A replacement request has placed on 3rd nov 2019 against flipkart order no od[protected] on the basis of device overheating, unusual vibrations while on a call and screen non functioning. This request has made within 48 hours of product delivery with the concern of flipkart customer service team. Then a technician visit has scheduled on 4th nov 2019 to solve the issue but he denies to accept it which leads to replacement rejection. On the same day again i raised a complaint with id - in[protected] on the basis of device issues and improper review by the technician. And i was promised to get the issue to be solved by 7th nov 2019.
But till now i do not find any cordiality from flipkart on behalf of this issue. Two more days be like this and then i cannot even concerns the problem since the policy of flipkart will be over. I have paid the justified amount for the device and getting a defective one. Since this is an e-commerce platform, flipkart is taking the advantages of defective products and denying the replacement policy. So kindly look into my issue and take action on such backstabbing activity. Hoping your positive response. Thank you.

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Flipkart customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by sidnyk Hello sir
A replacement request has placed on 3rd Oct 2019 against flipkart order no OD[protected] on the basis of device overheating, unusual vibrations while on a call and screen non functioning. This request has made within 48 hours of product delivery with the concern of flipkart customer service team. Then a technician visit has scheduled on 4th Oct 2019 to solve the issue but he denies to accept it which leads to replacement rejection. On the same day again I raised a complaint with id - IN[protected] on the basis of device issues and improper review by the technician. And I was promised to get the issue to be solved by 7th Oct 2019.
But till now I do not find any cordiality from flipkart on behalf of this issue. Two more days be like this and then I cannot even concerns the problem since the policy of flipkart will be over. I have paid the justified amount for the device and getting a defective one. Since this is an e-commerce platform, flipkart is taking the advantages of defective products and denying the replacement policy. So kindly look into my issue and take action on such backstabbing activity. Hoping your positive response. Thank you.

Verified Support

Oct 09, 2019

Flipkart Customer Care's response We will revert on it.

Oct 11, 2019

Updated by sidnyk Technician visit has scheduled from flipkart on 10th Oct 2019 after the registration of complaint. But he denies to accept the truth like the vibration issue and screen lagging and cannot even find out weather it is a software issue or hardware issue. Rather advised me to reset the device to factory mode and closed the ticket. I am really dissatisfied with the product performance, the service provided by flipkart and the seller. I have no idea how to deal with flipkart and the seller in case the product received is defective as they denies to accept the replacement policy and may be this is the way to drain out the defective pieces. And now it is up to consumer forum for a consumer rights. Thank You.