Flipkart — Received a damaged product.

Address:403517
Website:Flipkart

I purchased a Saxophone through Flipkart. The packaging was in perfect condition. When I opened it I was disappointed to see that one of the keys was snapped. I placed a request for refund.. However, the customer care called me twice and hung up saying they would be calling again. Today is day four. I am still waiting for it to be picked up. The seller is S.G. Musicals...
I am a music enthusiast... And I teach music to small children. Please help me.
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