[Resolved]  Flipkart — received a defective item id: od[protected]

I had bought a phone from flipkart and despite me contacting several times to flipkart regarding the same they did not refund or replace the phone and they sent their "technicians" who didn't know anything and i showed them recorded video proof of the problem and their response was to just reset the device which i had already done and issue still persists. I have decided to take it consumer court and appeal for redressal and for the mental trauma caused to me by flipkart customer care personnels and i have all the calls recorded, i was asked give you 15 days before file formal complaint and serving you to the notice.