[Resolved] Flipkart — Received a different and defective product

Sharmita Choudhary

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560103

Hello
This mail is a complaint mail regarding this above mentioned order no. Order od[protected]

I have ordered bfly black shrug priced rs. 349 and what happened with me is:

1) delay in delivery
2) received some different shrug which i have certainly not ordered
3) size is different
4) defective product..

I owe an reply for this from your side... This is what u do with your regular customers?

I want the same product which i have selected, ordered and paid for asap or else i have to stop purchasing anything from your site though it happened to me one of my favorite shopping site..

I request you to get into it and resolve my issue asap..

Thanking you
Sharmita choudhary

+2 photos

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Aug 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Flipkart Customer Care's response We have taken up this case internally and we would call the customer with an update.

Verified Support

Jul 19, 2017

Flipkart Customer Care's response customer complained that received different product. We interacted and apologized for the issue and processed replacement. In replacement also customer did not receive the long shrug. Apologized and refund is processing. so closing the case.