Flipkart — Received A USED WASHING MACHINE

Website:

www.flipkart.com

Ordered washing machine from flipkart on 26th dec2021 (Prepaid order). Product got delivered on 30th dec2021.in the presence of delivery agent, upon checking the product, water was found inside wash tub of the washing machine. Also there are dirt accumulated on the back side of the washing machine.. (Photos attached) there are small scratches on the body also found. So according to the above observations, it seems to be an "used product". So i want to return the product. According to the delivery agent, i have to create a return request to return the product within 7 days of delivery. So on the same day i have created return request but flipkart rejected my return request. Tried contacting flipkart customer support several times. But till now didn't receive any response. My money is blocked. I dnt want to use that used product. Got cheated.!! Any help in this regard will be appreciated.