[Resolved]  Flipkart — Received a wrong product/ different Brand

Order ID - OD[protected]
LEVI'S Slim Men Blue Jeans.

This is regarding a replacement request for an item from Order ID - OD[protected] .

I have ordered a Levi's jeans but I have received a jeans of different brand.
Return was raised as soon as I received and opened the package.
Thrice I have placed the return replacement request but it's getting rejected.
Below are the Return IDs,
Return ID -[protected] (active)
Return ID -[protected] (reject)
Return ID -[protected] (reject)
Return ID -[protected] (reject)

Even though Flipkart app has return option for exact reason "Received wrong item/Received product of different brand ".
Yet, I am not being accomodated on that account.

I have tried to reach out to customer support but no body seems concerned about my issue and the calls get disconnected every time.
Whenever I ask the Customer rep to transfer the call to escalation team/manager they put me on hold and disconnect the call.
I have dropped a few emails but no response on that either.

As per your unusual/illogical request asking for my personal information, I had already shared my Aadhar & PAN . I am not sure what this information will be used for but still my return is not completed rather rejected.

I suppose this Flipkart plus membership is just a hoax and of no use to the customer.

Along with this I have two more products from the same order, that were supposed to be delivered on 11th October but are not yet delivered, and it's at the out for delivery status since 11th Oct. and it's 17th today.

Such kind of support is very dissappointing from a Global business owner like Flipkart.

I would really appreciate, if you can take care of the replacement request and provide with replacement of the right product.
Humble request, do not cancel or return my orders that are yet to be delivered.

This is an escalation, kindly take this on priority.