I ordered my grocery (19 items) from Flipkart, but I received incomplete order on 19th Sept. An item (Dalda Kachi Ghani Mustard Oil Jar 5L) costing Rs 710 was missing. The delivery boy deliberately misleaded us with the counting, I immediately realized the Oil was missing and informed him. He told me that, "Peeche se ni aaya hoga". I told him to take all the items back as it was an incomplete order. He told me that he can't as he has marked the order delivered. He also didn't clicked the photo of the order until I told him. Then I contacted the Flipkart costumer care in front of him so that he could talk to the delivery boy to confirm the incident, he told me not to worry "Peeche se hi ni aaya hoga and you will get the resolution by 21st". Unfortunately, I dint received any call so I called the Costumer support again and each day I heard the same thing that you will receive a call within 24-48 hours, our backend team is working on this matter. I had made so many calls that I don't even remember the count. When I ask them to transfer the call to the senior, they say that they are not available. It's been more than 2 weeks since I received my order, today is 3rd of October, my issue hasn't solved till now and I dint received my refund. I am now fed up calling to the customer care again and again. The amount of time and energy I have invested in this matter is even more valuable than the fraud done to me.
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