Flipkart — Received Defective Asus Laptop from flipkart

OmPriy

Aug 7, 2023

Address:

Shyam Nagar Gali No. 5 ,Firozabad Uttar Pradesh

I ordered a laptop (ASUS Vivobook S 14 Intel EVO H-Series Core i5 12th Gen - 16 GB/512 GB SSD/Windows 11 Home) S3402ZA-LY542WS Thin and Light Laptop (14 inch, Indie Black, 1.50 Kg) from Flipkart on 16th July for 50, 740.00. I received the laptop on 20th July, but the display is not working. When I tried to return the laptop, Flipkart showed a technical issue. On 21st July, I complained to Flipkart regarding my return request, and after several calls, they finally created my return on 25th July. The tracking link shows that the technical visit is completed by 8th August and the replacement by 10th August, but until now, there has been no update from the technician.

Order Id-> OD[protected]
Replacement ID:[protected]

I have also attached the invoice.
Please try to solve my problem as soon as possible.
Flipkart has not contacted me even once from their side.
If my issue is not resolved till 10th August I will have to lodge an FIR (First Information Report).

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Flipkart customer support has been notified about the posted complaint.

Aug 09, 2023

Updated by OmPriy Still my issue is not resolved. worst experience

Aug 09, 2023

Updated by OmPriy Please assist me in resolving my problem. It has been 22 days and I haven't received any response from Flipkart. Moreover, the customer service of Flipkart is not responding to my issue; they simply disconnect the call without addressing my concerns.

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