[Resolved] Flipkart — received defective product | |
On[protected], i bought moto m (Grey, 64 gb) from flipkart for inr. 17999.00. However, when moto m was received on[protected] i discovered that it was creating an issue and i claimed it for replacement. But the replacement product also started creating issue and till now 3 times i gave it for service, service center also agreed on its that it was having display lining issue on screen and replaced motherboard. Had a call with moto service and flipkart service center but not a single help from them too.in this 4 months i faced such problems with your device and now i do not want to spend single penny and time (Go to service center every week) for it, so i really appreciate if you take this device back and return my whole amount. I do not want any replacement. Was this information helpful? | |
Sep 28, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 13, 2017 Flipkart Customer Care's response We will revert on customer complaint.
Verified Support Aug 14, 2017 Flipkart Customer Care's response We had interacted with the Customer, he had ordered for Moto M which was replaced due to some issues and replacement was delivered in the month of March, Customer now facing an issues in the phone and took it to service center, Due to some lines on the display and other issues, The Motherboard is changed, Customer now wants us to process refund as issues are coming very often, Spoke to cx on Informed that as per policy we cannot take return request, Asked her to talk to brand as they hold a year of warranty,
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