Flipkart — Received Dummy mobile phone from flipkart and they are blocking account

girikashetti

Address:

banglore

I Have bought a mobile phone in Flipkart on 15th march with order id OD[protected] oppo f17 but received a dummy phone Vivo y19 but it is a dummy piece(showcasepiece) informed and returned to Flipkart on 20 th march but flipkart not responded and cancelled it after continuous follow up they have blocked my flipkart account mentioning unusual returns

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

Flipkart Customer Care's response Hi,
Order ID: OD[protected]
We're sorry to hear that you're facing issues with your
OPPO F17 (Dynamic Orange, 128 GB). Since the product was delivered to you on 20 Mar 21, it has crossed the seller's 7 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.

Apr 12, 2021

Updated by girikashetti Dear Flipkart Team,
This is ridiculous I have initiated return request on 20th March and order ID is OD[protected]
Received an acknowledgement and mentioned return request is accepted and the return ID is[protected].
On 28th March i got an alert message
Sorry the seller is unable to fulfill your return request
Actual product I received is dummy which the Flipkart is encouraging the fraud seller and my account is got blocked
When i spoke with Customer care they keep saying your query is get resolved will look into it it seems they mentioned no buddy is looking my issue
As you can see my history of purchases list and you guys are loosing a valuable customer
Worst experience faced ever.

Please find the attachment proofs which the Flipkart is encourage the fraud services.