[Resolved] Flipkart — Received Duplicate Item

Vevin

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I ordered a JBL J55 on-ear headphones on the 4th of August 2015. Order No: OD[protected] . I received the item on 13th of August 2015 and was shocked to find that it was a duplicate product and that too in damaged condition. You can see the logo in the attached pictures. Why is Flipkart giving assurance that it is selling 100% genuine products when it cannot keep up the promise? I have been a loyal customer for Flipkart for a couple of years and have brought expensive items like LED TVs from their site. This experience is making me doubt all my previous purchases and I am highly disappointed. I will now think twice before going to Flipkart and try to stick to Amazon. I need a replacement for the item at the earliest as I was planning to gift it to my friend whose birthday is next week.

+3 photos

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Complaint marked as Resolved

Verified Support

Aug 14, 2015

Flipkart Customer Care's response Spoke to customer and informed we will provide him the refund as we are investigating against the seller. Customer agreed, neft details updated.