Flipkart — Received empty box in prepaid order

Ashok_1157

from Jodhpur, Rajasthan

Aug 13, 2022

Address:

New mahadev hostel, Mata ka than, near mabal mall, jodhpur 342001

Respected sir,
I am an old customer of Flipkart, and have placed many order and never faced any issue..but recently I had a bad experience with Flipkart when I ordered a prepaid boat watch with from my newly registered mobile number with order I'd OD[protected] ..I received an empty box with intact seal from outside but product box seal was tempered and product was missing.
I reported as soon as I received my order but my account get blocked as soon as I reported it..I called on helpline and mentioned the issue, had long conversation senior executive, but she told me to wait for 24-48 hours, and assured me that my issue would be resolved.. I called 15-20 times after that day and got multiple assurances but nothing has been done yet..it's been more than 25 days..I have unboxing video, call recording of all the conversation I have been doing from past 4 weeks..Now I am completely frustrated.. Kindly look into the matter and plz do the needful..
order I'd OD[protected]
New mobile number:-[protected]
Email id:- [protected]@gmail.com

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Flipkart customer support has been notified about the posted complaint.

Aug 15, 2022

Updated by Ashok_1157 Email was not added in the blocked account..Either call me on the registered mobile number or update these emails in my account for communication..
[protected]@hotmail.com
[protected]@gmail.com
I was informed that back end is sending me emails, but truth I didn't received a single email and I have requested 10-15 times to update my email for communication.