Flipkart — Received fake airpod pro second generation from flipkart seller treasure hall online

Address:

Bangalore

I have ordered the airpod pro second generation on[protected] after paying 21999 by credit card. I have received the product on[protected]. I have open the box and started using product. I was using the product without any doubt with its genuineness. Gradually I have noticed the performance issue with the product which could not be expected from costly apple product. Even at that time I dont even doubt regarding genuineness of the product. I thought there may be a network issue . Gradually the performance of the product was not acceptable level then I searched the return option on flipkart, which was not there because the product comes under no return item. Then I contacted online apple care to resolve my issue with the product. The enquired about serial number of the product then I noticed that the serial number mentioned on invoice and box are not matching with the serial number mentioned on the product .Then I physically went to authorized apple care where they declared product as fake. I was totally broken then how such e-commerce company/ seller even think about sending fake product. I am in deep mental trauma. I have lodged complain regarding it on Flipkart in mid-night of[protected]. I don't know what the flipkart will do with my complain but I am feeling cheated after paying heavy amount and the e commerce and seller should be punished.