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[Resolved]  Flipkart — received fake product rin soap against canon 200d cost 48000

Address:16,anil nagar,near railway filter house,, Andheri-West,, Jalgaon, Maharashtra, 425201

We order cannon 200d camera and receive order on 28 april2018. We open box in front of ekark delivery person also record video before that we pay full amount by credit card. When we open box we receive 6 rin soap. So ekart person told us replacement request we done that. But still replacement not process. And no call from flip-kart so what to do next its big loss and we go though mental trauma.

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Jun 11, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
Flipkart Customer Care's response We will revert on it.
May 02, 2019
Updated by Pravinkumar Bari yes i know answer is same from flipkart support from date 28 april but no progress in it. no concern call for that daily we contact and get same same reply in in process. hope so on mail given date is first 1 may now 2 nd may hope so we will get resolution today.
May 02, 2019
Updated by Pravinkumar Bari so its end of day flipkart is going to give resolution today. but we get mail that they call us but we did not receive call fact is we get call on 1.30 pm we receive call but so voice from other end so we mail them about that same time but at end of time no resolution till date as pro mice by flipkart.
May 04, 2019
Updated by Pravinkumar Bari just for information its 4 th may now i call customer care again same answer revert in next 24 hour
May 04, 2019
Updated by Pravinkumar Bari thanks now lastly we get call from flipkart they share information that now they are investigating matter so at max 12 day required and with in time they will provide solution.so from 28 to today already taken 8 days let hope within next 4-5 days we get resolution.
Verified Support
May 11, 2019
Flipkart Customer Care's response We have interacted with the cx and cx confirmed he has received the replacement product.
Closing the case.
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yes i know answer is same from flipkart support from date 28 april but no progress in it. no concern call for that daily we contact and get same same reply in in process. hope so on mail given date is first 1 may now 2 nd may hope so we will get resolution today.
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