Flipkart — Received faulty / defective /not working product.

I ordered a new Acer monitor. The link is given below

https://www.flipkart.com/acer-nitro-27-inch-quad-hd-led-backlit-ips-panel-height...⇄ 1, G, 11214002, u, , ,[protected], , , , m, , mobile, , , , , &gclid=EAIaIQobChMI5NO26_rw-AIV9ZJmAh12jgX0EAQYASABEgKYmPD_BwE

I received a product that never turned on. Replaced it and the same issue, got a product that does not turn on. The flipkart says it's seller/brand replacement policy. That I need to contact the brand for the replacement

How is this fair where you pay for a working item, a defective product is dumped to your doorstep and you are asked to go to the brands service center for replacement. This is pure cheating.

I also mailed contact.[protected]@flipkart.com to get seller contact details. But they are not responding

Seller details :

Name : SRI RAMANA SOLVEX PRIVATE LTD
GST : 06AAHCS7535A1ZJ
PAN : AAHCS7535A