Flipkart — Received the Damaged Laptop but replacement or return is not processed after multiple follow ups

We have bought Asus VIVO book 14 laptop at 28th Oct 2020 but it was damaged one .
we have placed compliant immediately against that with detailed information and evidence . But after multiple follow ups we haven’t received any proper solution for that .
There is no proper tracking of our compliant. every time when we called and asked the flipkart customer care new people have attend the call and we have explained newly and everyone asks 24 hours everyday but no update on what happened to our complaint and what is status .
As of Nov 2nd its 5th day of complaint but until now no progress on this we are calling and talking everyday with several people from customer care and all went simply vain .

Very terrible customer care we saw ever and the we haven’t yet to know what happens and why its deadly delay and we are not sure atleast customer care people have track of our complaints as everytime they talks as new compliants . Really very shocked to know how immature flipkart customer care is and bad part is our issue yet to be resolved .

Compliant Number : IN[protected]