Flipkart — received unsealed minor scratches replacement product

Flipkart — received unsealed minor scratches replacement product

V vasie from Chennai, Tamil Nadu

My order id OD[protected]. I ordered iphone 7 but received phone was having metallic color pealed off at backside so i raised replacement request. But the replaced product which i received was not in sealed pack and its having minor scratches in phones screen and side panel. I raised many complaints to flipkart but they are rejecting the same sayin they found unusual returns from my account. The truth is i never ever returned anything unusually in flipkart. i return only if it has defect. I have been flipkart's customer before 2012 an over this 8 years i have purchased many products. This time its very frustrating experience with no hope. Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Feb 12, 2020 Flipkart Customer Care's response Hi, We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Also, the seller will not be able to accommodate the return request. Feb 12, 2020 Updated by vasie This is unfair... I haven't returned any good products.. So you're saying that I have no other option than keeping this defective product? I purchased it by seeing the return policy that if the product has any defects then Flipkart will assist. So atleast you need to assist me on this order as I have already paid for it. Stick to your policies and provide me resolution on this defective product.
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