[Resolved]  Flipkart — received used product with different color product is also damaged

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Mumbai City, Maharashtra, 400701

I order boat headphones from flipkart order id od[protected]. I received product that looks like used for almost a year. Also product color is different than i ordered. But customer care cancelled my return request saying you have to select multiple options in return request. I had selected option of "received different product". Flipkart has no option of "received used product". Now my return request got cancelled by them, and i not able to raise a return request.