[Resolved] Flipkart — received defective cell phone

Nibedita Halder

from Motihari, Bihar

Address:	Bardhaman, West Bengal, 713102
Website:	www.flipkart.com

I ordered a moto e4 plus on thursday 13th july from flipkart. After unboxing, i noticed that proximity sensor is not working... When i restarted the phone till it's not working. Front camera quality is like not the original one.. Because my elder sister got the same phone and when i compared i saw the difference. Within these 10days this moto hanged 5-6 times... I have paid flipkart 10000rupees for this defective phone... I requested return but they rejected it by giving some troubleshooting policy... And assured me that if any problem arises after that they will proceed further... But now this phone is just getting worst day by day... I feel like i m using 1yrs old phone..

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Aug 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by Nibedita Halder I again requested a return on 25july..I want Flipkart to give a replacement atleast if they can't give refund

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Verified Support

Jul 29, 2017

Flipkart Customer Care's response AS per the complaint the replacement request has been approved and new product will be delivered as per the mentioned timeline.