| Website: www.flipkart.com |
• I ordered Redmi 12 (Rupees 9, 028) on the 16th of July 2024, and it was delivered on 17th of July.
• After checking it for merely 10 mins the phone was heated and battery discharged quite quickly "for a new phone" as they claim, and while charging the charger got heated too.
• So I requested for a return since I was provided with the option, but the phone went for replacement, I got the executive's call for details and a technician was assigned, he came in the next two days and approved for a replacement.
• Again! When the replacement phone came, it has the same issue so I AGAIN requested for return and refund, since I was told that replacement product gets a refund, hence I applied.
• I waited for the executive's call for 48 hours but no response, so I called them and provided the details (this is 27th of July).
• He approved and assigned a technician named Vishal, on 30th of July.
• The technician called and said he'll be coming but never did and he rescheduled the visit.
• This drama went on till 7th of August.
• And between 30-7 I approximately called customer care 10 times and their [censored] way of "Poori Sahayata" never worked
• On 7th of August I called on customer care AGAIN, and she listened to all my problems and finally forwarded my issue to the verification team
• I got a call on 8th of August from the verification team, they got the details and then "claimed" to visit the next day BUT "NOT SO SURPRISINGLY" did not visit AT ALL
• Instead I was provided AGAIN with some other technician, AGAIN that person claim to come yesterday on 9th of August but did not come and it was rescheduled ffs AGAIN.
• Today is the 10th of August and I had to call on customer care AGAIN, AND WAS provided with the same [censored] response "maafi chahte h, Sahayata karenge, 24-48 hr ruk jaiyeye call ayega"
• I WAS SUPPOSED TO GET MY REFUND BACK ON 5TH OF AUGUST.
• ONE THING I KNOW FOR SURE, A HUGE FRAUD IS HAPPENING WITH ME, AND [censored]ING ONE MONTH JUST FOR A RETURN? AM I A FOOL OR WHAT?
• I HAVE BEEN VERY MUCH PAITENT FOR THE LAST ONE MONTH, SO EITHER I GET MY MONEY BACK LITERALLY IMMEDIATELY OR I SUE FLIPKART & TEAM.
Was this information helpful?
Post your Comment