[Resolved]  Flipkart — Redmi 1s new phone bought from Flipkart not getting switched on

Address:

Mumbai City, Maharashtra

I bought a new Redimi 1s from Flipkart on 25 Nov 2014. The moment i received the handset i tried to switch it on. But handset did not switch on. I thought the phone's battery is not charged. So I charged it. But it did not work. I called Flipkart Customer care stating the same. But they said they will get back to me by 1 Dec 2014. On 1 Dec 2014 I checked my mail box there was a mail stating they will resolve my issue by 4 Dec. I am toatally frustrated now. I bought a new phone which is not in working condition. Legally this handset should be replaced by a new one or Flipkart should refund me. I am not sure why Flipkart is taking so long to give call for 5 minutes and discuss the issue. I have been following up with them from the day I bought this phone. The customer care person whoever receives my call gives me one answer "WE CAN NOT COMMENT" for any question I ask.