[Resolved]  Flipkart — redmi 8 phone cancelled without informing

Address:Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village,, Bangalore, Karnataka, 560103

I had placed my order for redmi 8 on 16th october 2019. (Order id:
Od[protected] on 24th october, i received a message that the order has been processed and arrived at the gurgaon courier facility. Around 12pm, i received another message that my order has been cancelled. Upon calling flipkart customer care, they said that the order has been cancelled from my end. However i received no cancellation call request from flipkart. My friend (Who has ordered the phone) got a message, received a message stating that the order was cancelled due to the courier partner not being able to deliver it to our address, when in fact i had ordered the same phone on this very address. I have waited 1 week for this phone only for the order to be cancelled one day before delivery. I would have to go through all the hassle again, and wait for another week if i were to place this order again. I needed the phone urgently and flipkart has been of no help to me, rather than placing the blame on us.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Nov 25, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2019
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'Redmi 8 (Emerald Green, 64 GB)' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 25 Oct 19 and it will be reflecting in your account by 06 Nov 19. Your kind understanding is appreciated.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46723
    Pending
    0
    Resolved
    25444
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information