Flipkart — Redmi Note 3 Mobile Phone Purchased in June 2016 exploded

Address:Vadodara, Gujarat, 391320

(1) The mobile phone (Xiaomi, Redmi Note 3 ) was purchased on-line from flipcart (Sold by WS Retail Services Pvt Ltd ) in the name of my daughter (Pratistha Rout, Age 17 yr) on[protected]. Invoice No. BLR_WFLD[protected]
(2) On 20-08-16, 22:10 hours the phone exploded, while she had boarded the train no 12940 at Vadodara Station, in Coach B1-21, causing panic among all in the compartment. The phone was kept in the hand bag during boarding of train and was neither in use nor in charging mode.
(3) A major fire accident in the train could be saved just because it was noticed immediately and the fire caught in the bag from the mobile could be extinguished. Had the phone been in use by my daughter, it would have caused fatal accident.
(4) The phone as well within the warranty period and was used for 2 months. We are all shocked by the incident of bursting of phone in standby condition.
(5) My daughter was saved from any major injury as the phone was in the hand bag.
We need refund of the money or replacement of the phone and penalty on the Manufacturer for such defect which could led to fatal accident for none of the fault of consumer. May please advise and help to redress
+1 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Aug 25, 2016
Updated by r.prasant
Order ID : OD[protected], Order Date :[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46725
    Pending
    0
    Resolved
    25444
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information