Address: | Vadodara, Gujarat, 391320 |
(1) The mobile phone (Xiaomi, Redmi Note 3 ) was purchased on-line from flipcart (Sold by WS Retail Services Pvt Ltd ) in the name of my daughter (Pratistha Rout, Age 17 yr) on[protected]. Invoice No. BLR_WFLD[protected]
(2) On 20-08-16, 22:10 hours the phone exploded, while she had boarded the train no 12940 at Vadodara Station, in Coach B1-21, causing panic among all in the compartment. The phone was kept in the hand bag during boarding of train and was neither in use nor in charging mode.
(3) A major fire accident in the train could be saved just because it was noticed immediately and the fire caught in the bag from the mobile could be extinguished. Had the phone been in use by my daughter, it would have caused fatal accident.
(4) The phone as well within the warranty period and was used for 2 months. We are all shocked by the incident of bursting of phone in standby condition.
(5) My daughter was saved from any major injury as the phone was in the hand bag.
We need refund of the money or replacement of the phone and penalty on the Manufacturer for such defect which could led to fatal accident for none of the fault of consumer. May please advise and help to redress
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