[Resolved] Flipkart — redmi note-4 32gb

abj3kor

from Noida, Uttar Pradesh

Address:	Bangalore, Karnataka, 201301
Website:	www.flipkart.com/order_details?order_id=OD109809639433566000&src=od&link=track

Hello, i had ordered the product using flipkart with the order id -
Od[protected] on 29-july.
1. I got the product as faulty and the screen is blinking at 3 times/sec. I am not able to use the phone since then.
2. I had called the customer care for refund and executive assured me. Your money would be refund. Please refer the audio "1. Aud[protected]wa0008. Mp3".
3. After a call it was showing "replacement" not refund. Which is fraud.
4. It was showing and still showing the technician visit by 05-aug-17. But nobody called or visited since then.
5. I had again called on 09-aug-17 to check the reason, they had given the reason the technician may not be available. Please refer the call record "2. [protected]@[protected][protected])_[protected]. Mp3".in this call he assured the visit will be done by 11-aug-17 on/before 12.30pm else the money will be refunded.
6. Even after that tech visit not done.
7. Today when the visit was not done, i called to check the reason. He was telling the visit got delayed till 12-aug. I do not understand how without customer consent the visit can be delayed.
8. Today also customer executive assured on call for visit would be done by 11-aug eod or 12-aug 12.30pm, else the refund of the money with losses compensation would be initiated. Refer "3. [protected]@[protected] ([protected])_[protected]. Mp3"

Also refer all the screenshots showing the worse customer care and worse response, worse seller, low grade product selling, 3rd grade policies.

Customer facing issue since 10 days, but flipkart do not bother to provide solution strictly and on priority.

I need refeun of my product by 12-aug.

+9 photos

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Aug 31, 2017

Complaint marked as Resolved

I received call from their grievance department to replace the product, it took 15 days to resolve the issue since I raised 1st complain there on their website. But it resolve issue in 5 days, after posting complain here. Now the new device is working properly. Thanks flipkart and consumercomplain team to handle and resolve this.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Aug 14, 2017

Updated by abj3kor I have been calling since 08-Aug and there is every time extended date provided by flipkart customer care. The same message they also give "Will revert back".

I need the solution at the earliest.

Verified Support

Aug 14, 2017

Flipkart Customer Care's response Called the customer on 80****2526, Light blinking . It might be software issue, screen is blinking at 3 times/sec. Approving the return without tech visit as Turn around time has breached. Created return again and approved return. Closing the case.

Aug 14, 2017

Updated by abj3kor Thanks for assuring and approving the return. As you mention "as Turn around time has breached.", please take care of the same for each and every customer. Also I would not be consider the case as closed until the product is delivered by the promised maximum date 19-Aug-2017. Please keep this case open.

Aug 17, 2017

Updated by abj3kor Dear Response team,

I received the replacement on 16-Aug 5.35 PM. Thanks for sending the device.
I will check the device for issues, if any and update the status of this complain.