Flipkart — Refund for the Damaged product technical issue

After a long wait escalation team spoke to me sent an email asking bank details where the seller is ready to refund my amount 4589k. After their is no is no respond from there end. So many followups i made tru mail nobody responds. Pls help whether the refund got initiated or not. I am unable to track the status because due to technical issue on the Flipkart order page my return window shows it got closed Sunday July 31st. Pls help me in this issue more Dan 10 days i am goin tru dis. Nobody gives me a proper solution. Pls help