[Resolved] Flipkart — refund is not received in bank account

justice1

from Mumbai, Maharashtra

Address:

60/7, Mukundnagar, Ahmednagar, Ahmednagar, Maharashtra, 414001

Worst experience from flipkart in case of refund policy. My brother had ordered ac and cancelled it within a day due to some issues, however he didn't get his money back. It's been 20 days already and flipkart keeps saying that they have refund the money, but still in bank we don't see the refund amount. Customer care keep saying that they have refund the amount and bank keeps saying they didn't get any amount from the flipkart. If you are not able to refund the money then atleast be transparent with your customer, don't harass them by lying about the refund. Please refund the amount soon and stop lying.
I regret that i ordered another ac (Apart from the cancelled one) from flipkart, i will not order anything from this fraud company now on and will make sure that my friends/ family also don't buy anything from fraud flipkart.

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May 3, 2019

Complaint marked as Resolved

I had to email flipkart customer care, they kept saying that they they have already refund the amount and check with the bank. Refund was expected in my SBI account since 12 apr and bank kept saying that they didn't get anything from flipkart. After followups on email flipkart again changed the refund date and said that it is initiated on 22nd apr. But till 2nd may I didn't get any amount in my bank. Today on 3rd may after all these follow ups I got my refund finally. It seems sometimes refund could take upto 30days. Thanks to the customer care team.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Flipkart Customer Care's response We will revert on it.

Apr 30, 2019

Updated by justice1 It would be great if you update me about my refund status asap.

May 02, 2019

Updated by justice1 Does it really take that much time to return the money honestly, why you guys are fooling the customers? Sorry to say but soon most of the flipkart customers would be ex customers if you guys continued this fraudulent. Please refund the amount and stop lying to customers. It is already so frustrating experience. I was regular customer, but now on will definitely not shop from flipkart if I don't get my money back within a day. There are definitely better options available for online shopping who take care of there customers and are also loyal.

May 02, 2019

Updated by justice1 Is flipkart earning the money from cancelled orders as huge amounts not refund to the customers? Please look into this matter or else I will have to take another step against flipkart.

Verified Support

May 06, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the refund is not received. We have interacted with the customer and informed that the seller has confirmed that refund has been completed on April 12, 2019. However, if the amount is not reflecting in customer account, requested customer to contact the bank and raise a charge back for the same. Hence, closing the complaint from our end.