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[Resolved]  Flipkart — Refund Issues-product not picked up

I had asked for a refund and its been like a week a product is not picked up, everytime i got a message i use to call that pick up boy, he said he will pick but never came, very bad services, plus if i try contacting customer care i cant because it has a old number which i lost, i cant update the same because it ask for both OTP .the oder ID was this OD[protected]
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Aug 12, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2020
Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Puma Flip Flops with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 06 Aug 20 and will be reflecting in your account by 07 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
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Ok agreed but this is where your customer services are lacking, I said i have registered an old number and its lost and to change it you are asking both OTP's how is it possible?buck up
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