Dear Sir,
This is regarding a Flipkart order with order ID OD[protected] of the amount of Rs 15040 paid through an SBI debit card. The order was placed on 20 March 2022. Due to some reasons, the order was canceled by me on the same day. As per the information provided by Flipkart the refund was processed on 20 March 2022. The amount should have been credited to my account by 22 March 2022 as per Flipkart. But the refund amount has not been transferred to my account till today.
For this problem, I raised an issue with Flipkart customer care. And here comes the unexpected series of events.
After multiple follow-ups with the Flipkart call center, I received a mail to share my debit card statement in pdf statement. (Account statements were already shared two times). The statement was asked to submit within 48 hours. I sent back the requested statement immediately within 30 minutes.
After that, I never received a response from Flipkart.
After multiple attempts, I was able to talk to a so-called senior executive on 28 March 2022. He provided me an ARN number of six digits stating me to connect to my bank as they have processed the refund (ARN 730274 ). And disconnected the call rudely. I contacted my bank and they are unable to track that number.
Then on 29 March 2022, I again talked to Flipkart, this time the executive said that the previously provided ARN was not correct and gave me a fresh 20 digit alphanumeric number ({PZT[protected]K1E404}). Again I contacted my bank and like before the bank has no clue about that number.
My concerns are:
1 Why the account has not been credited if Flipkart has made a successful refund transaction?
2 Why Flipkart has provided me a wrong transaction reference number? Is it a joke?
3 How can there be two transaction reference numbers for a single transaction.
4 Why Flipkart is disconnecting my phone calls to their customer care?
5 When will I get my refund amount back?
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