[Resolved]  Flipkart — Refund not initiating for a defective product

I Have odrderd a chair but it has a manufacturing defect, The base of chair is not correct one side up and one side down it is giving back pain it is not balanced properly i raised a return request and for a refund but it is not happening in filpkart site, i raised a complaint via customer care they said there is some technical error and it will resolve in 24 hrs it's been 7 days everyday they say the same thing but no resolution not at all happy with customer service

Order Id: OD[protected]
Phone no: [protected]