[Resolved]  Flipkart — refund not providing and trying to afraid

Address:New Delhi, Delhi, 110088

I ordered indus valley hair colour and paid for same in advance on 13 sep 2018 and delivered on 14 ep whereas the product i received was used damage the packing seal was open and all the product was leaved. I generated a replacement request on 15sep and replacement was supposed to be provided on 18 sep 2018 but till date no replacement provided always seek extention for resolving the problem on different occasions one after another if i enquiry about the product before the said extension the executive always says please wait for aaid period you product would definately be delivered at any cost on said period but nothing happens when said time period comes again seek extra extention to resolve the issue i have suffered monetary losses as there was se function in my house and called the saloon person to apply it and all the stuff i have to pay her also as she did came and cancelled her rest orders for me. I was forced to go and buy product locally and waste my time again and again on call and help centre chatting for the said issue at last they tried to afraid me that product comes with no return policy no refund would be provided to you do whatever you want as i have told them that its your last opportunity to solve my complaint at your level and further i will go to superior authorities related to the said complaint.
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Sep 26, 2018
Complaint marked as Resolved 
No steps were taken flipkart they said nothing can be happened on this case do whatever you want to do we cant provide any help
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
Flipkart Customer Care's response
We will revert on it.
Sep 25, 2018
Updated by Rajat Bhatia566
I request Hon'ble Consumer Forum to act on my complaint as the flipkart executives are not ready for any help they are just delaying the process and always provide contradictory statements. They are delaying my complaint on one pretext the other and now the are forcing me to take the replacement product and give damaged product back to them whereas im ready for the pickuo and need no replacement as they have not fulfilled their promises and several extentions were provided to them but no response was their only fake promises were maked to delay the matter. Executives at service centres over chat and call are not ready to listen and they are trying to blackmail and say we will provide no refund if you want replacement take it and always trying to cancel my request by making confusion.So irequest Hon'ble Consumer Forum to take this case for further proceedings.

Thank You
Rajat
Verified Support
Sep 25, 2018
Flipkart Customer Care's response
Spoke to customer on [protected], customer confirmed that product is delivered but he doesn't required the product anymore. Apologies for the same and informed customer refund can't be provided. Hence customer was unhappy and was telling the same thing, hence closing the case.
Sep 25, 2018
Updated by Rajat Bhatia566
Yes flipkart executives spoke to me but they were not ready to listen to my issues they were just sorry for there i suffred alot due to there delay there was function in my home for which i ordered the product and booked saloon i have to pay the saloon also for same without any service waste my time and take off from office for the delivery on different occasions as they always promised it would be delivered on relevant dates i.e. 21sep, 22sep, 23sep whereas they always failed to do so and no delivery was made for same. I haved already purchased this product and a hair colour has a expiry date and once you apply it stays for few months so till the time i start using this product may get expiry because im using the product which i purchased after the delay caused. Due to expiry the product will be of no use to me and again i will suffer monetary loss which i already suffred by taking offs and paying to saloon and mental harassment due to the delay caused and fake promises one after another.

Thank you
Complaint comments 

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I further request Hon'ble Consumer forum to proceed with my complaint as flipkart is failing again and again to solve my problem and refund my hard earned money and keep on delaying matter on one pretext or other. It is a request to Hon'ble Consumer Forum to proceed with further actions for the same. It is just a small complaint and flipkart is delaying it wasting my time and mental harassment beacause everytime they provide contradictory statement.

Thank you
Rajat

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