[Resolved] Flipkart — refund not providing and trying to afraid | |||
I ordered indus valley hair colour and paid for same in advance on 13 sep 2018 and delivered on 14 ep whereas the product i received was used damage the packing seal was open and all the product was leaved. I generated a replacement request on 15sep and replacement was supposed to be provided on 18 sep 2018 but till date no replacement provided always seek extention for resolving the problem on different occasions one after another if i enquiry about the product before the said extension the executive always says please wait for aaid period you product would definately be delivered at any cost on said period but nothing happens when said time period comes again seek extra extention to resolve the issue i have suffered monetary losses as there was se function in my house and called the saloon person to apply it and all the stuff i have to pay her also as she did came and cancelled her rest orders for me. I was forced to go and buy product locally and waste my time again and again on call and help centre chatting for the said issue at last they tried to afraid me that product comes with no return policy no refund would be provided to you do whatever you want as i have told them that its your last opportunity to solve my complaint at your level and further i will go to superior authorities related to the said complaint. Was this information helpful? | |||
Sep 26, 2018 Complaint marked as Resolved No steps were taken flipkart they said nothing can be happened on this case do whatever you want to do we cant provide any help Flipkart customer support has been notified about the posted complaint. Verified Support Sep 24, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 25, 2018 Flipkart Customer Care's response Spoke to customer on [protected], customer confirmed that product is delivered but he doesn't required the product anymore. Apologies for the same and informed customer refund can't be provided. Hence customer was unhappy and was telling the same thing, hence closing the case.
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Rajat