Flipkart — Refund not received still now

I ordered T-shirts on Flipkart on Oct23rd 2021 and i paid for it. I cancelled and returned that order due to product mismatch, and i got a message from filpkart that refund had initiated and refunded on Oct-29, 2021 with the reference id for that transaction.
I checked with bank with the reference id, they said there is no such credit received on that reference id, they asked me to get a mail confirmation for the credit from vendor to file complaint.
I contacted flipkart, they are very strong in their points that the refund is completed, so i asked for mail confirmation from merchant they refused to give that confirmation and they tried to convince that they will sent message for that refund i didn't accept and i asked for mail confirmation and statement from the merchant for the amount debited for my refund to my account. They refused and finally registered a complaint on[protected] with complaint number [Incident: IN[protected]]
On[protected] i got a call from flipkart customer care they asked for my bank statement from[protected] to till date to check regarding the complaint, after finishing the call they said you wil receive a mail, reply with your statement in that mail i tried but the mail got bounced back again tried the customer care relating this issue they said they will forward another one mail id in that you can share your statement, Still now i didn't receive any mail from them,
I need my money back, I am following for past one month for this issue everyone escaping from their responsibilities, Kindly arrange to refund my money back as soon as possible.
Attached mail images in that mail the reference id for the amount everything is mentioned. Kindly do the needful.