Flipkart — Refund of 23499

Hi,

I purchased tv from flipkart on March 30 2021 using hdfc Debit card emi and closed the Loan and cleared all the emi. Then on Feb 2022 I got issue in that tv so the seller said that refund will be provided since they can’t repair or replace the same. It’s been more than one month I have been interacting with my bank and Flipkart even sending tons of mails and call to both side but still I didn’t get refund of 23499. I can’t find who is doing fraudulent here. I got mail from bank stating that there is no refund reflected in my account for that transaction from flipkart. My registered mobile number is [protected].

Regards
Usha M