[Resolved] Flipkart — refund of inr 34249 not done, it's been more than 20 days

sheetal_10

from Noida, Uttar Pradesh

Website:

eCommerce , Flipkart

Hi
I had ordered an iphone 8 of inr 34249 from flipkart on 22nd october 2019 and canceled the order on the same day. I had made the payment online using my sbi debit card.
Flipkart is saying that the refund has been completed on 23rd october 2019 and asking me to contact the bank for any issues related to the refund.

I contacted the bank but they said that they can't do anything as the amount was transferred by flipkart it's flipkart responsibility to process it to the customer's account.

I want flipkart to take responsibility and do the refund as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Nov 26, 2019

Complaint marked as Resolved

I got my money

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Flipkart Customer Care's response Hi, Sorry for the trouble. We understand you have written to us for the product Apple iPhone 8 (Space Grey, 64 GB) sorry for the inconvenience as you are facing a refund issue. We'd like to inform you that the seller has already initiated the refund into your bank account for Rs.34249 on 22nd Oct 19the same has been completed by 23rd Oct 19. If you are facing any issues with the refund, request you to get in touch with the card-issuing bank with the payment reference number RSM[protected]. Your kind understanding is appreciated.