[Resolved] Flipkart — refund of twice payment taken by company for a single product | |||||
I have ordered a charger trost 2a fast charger with sync cable order id is od[protected] and Prior i request for cod but as i receive a mail from flipkart team that i can also Take prepaid option than i opt for it and paid you the money from my hdfc dr Card online. The transaction id is[protected]. But when delivery person come to deliver my order i was no available and he said to my husband that he has seller slip showing cod to be collected and he collected the amount from him also. When i call as i come to about incident the delivery person said he can't do anything i should go for online complaint process i do the same immediately on same day. Till since 8th september company and their team false commitments and not refund my extra money One executive say they have cod payment showed and other said they have online payment show. What does it mean either you and your team are saying false statements or your delivery person not updated you cash collection means either company is cheater or your delivery person In both cases you should suffer not consumer as fault is yours and your team Supriya mehrotra [protected] Flipkart [incident: in[protected]] Was this information helpful? | |||||
Oct 20, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 19, 2017 Flipkart Customer Care's response The customer complaint about Amount Debited twice/multiple times. Hence as per the customer update issue is resolved. Hence closing the complaint.
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 2 Comments | |||||
Comments
I also faced the exact same issue. How to get a resolution?
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I am also facing same problem from Flipkart customer care they gave me 3 times same commitment and after 72 x 72 x72 hours nobody call me from backend team. Flipkart customer care is very bad. They resolved my complaint without any discussion with me. my mobile number [protected], [protected]@gmail.com.
1st payment through MSWIPE of Rs 3299 to Flipkart delivery person said me that payment not received please make another payment this will return in 24 hour to you because payment not successful. But i have received successful payment message after 2 hours. And this payment is not updated in flipkart (attached that agent said me that payment not done and he send me screen shot)
2nd payment i made 2nd payment to delivery person (Jitender on phonepe [protected]) of Rs 3299 and
this 2nd payment is updated in flipkart server. (attached my message shown that payment successfully done through mswipe and phone pe)
1st payment should be return through flipkart. but after 22 days i am still not receive any payment from flipkart.
I am really hopeless from flipkart customer care. They are taking for twice payment but they update that they are taking for bad behavior from delivery person. They don't mention anything about twice payment.
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1st payment through MSWIPE of Rs 3299 to Flipkart delivery person said me that payment not received please make another payment this will return in 24 hour to you because payment not successful. But i have received successful payment message after 2 hours. And this payment is not updated in flipkart (attached that agent said me that payment not done and he send me screen shot)
2nd payment i made 2nd payment to delivery person (Jitender on phonepe [protected]) of Rs 3299 and
this 2nd payment is updated in flipkart server. (attached my message shown that payment successfully done through mswipe and phone pe)
1st payment should be return through flipkart. but after 22 days i am still not receive any payment from flipkart.
I am really hopeless from flipkart customer care. They are taking for twice payment but they update that they are taking for bad behavior from delivery person. They don't mention anything about twice payment.
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